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In any event, I went back and strung together a video that I've named 'How not to act'. He wasn't rude, he's just 23 years old, all of you were retirement aged adults, why out of spite for me did you decide to make up a lie and try to get the poor kid fired? What kind of people do something like that? My employee then stepped into the lobby and with a smile on his face said 'Hey man, can you please not do that?'

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After reviewing the video, it is easily seen that your husband walked to the door of one of our games, listened from outside the room and then decided to crack the door open.

I found your words to be 180 degrees different from the employees account of events. You then told me how one of my most trusted employees was rude to you. I then explained that we lacked the labor needed to start your group early. You entered my business 1.5 hours early for your scheduled game. Remember how I explained to your group that everything here is captured on video? I hope you do. I have decided to just let the facts stand for themselves. Up until now I was at a loss for words really, so I just let it be for awhile. Hi Lennie, it took me a bit but I have finally gotten around to replying to this.

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To your credit though, I was relieved to hear my wife say ' At least they are walking and he isn't driving'.ĭrinking on vacation is fine by me but you gotta know how to act.

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My dad was a guy that was full of great advice and he always told me that you can't argue with a drunk. I will admit that you were able to bait me into getting agitated when I tried to explain better, and that is on me. You were simply refused service due to inebriation from alcohol and a lack of availability. I have provided you no service or product. No one likes to be refused service to a business but that simply isn't something that you can leave a review for. When you told me you were leaving me a review I did ask, 'how are you going to leave a review for a business that refused you service?' Seriously, what is it that you are reviewing here? I merely told you that leaving a review for a business you haven't visited violates TripAdvisor guidelines and standards. I did not bully you in any way whatsoever, you are probably 3x my size and I'm too darn old to wrestle with you. I was fine with that but when saw the delight in your eyes that you were going to get a chance to bad mouth us to incoming customers I decided to get you to move along. After he let you know we had nothing available you stormed out and loitered at our front door and whipped out your phone.

In your case however, we did invoke our right to refuse service, the counter person was suspicious about your surly attitude and then expressed concerns to me that he smelled the odor of alcohol about your person. You don't start a business so you can refuse to sell things to people, you WANT to sell things to people. If I had an empty room why would I send you away? That's just not the way business works. Yesterday was the busiest day to date for the month of March. You 'walked in', which is fine but if you don't have a reservation what do you expect us to do? Throw out the people playing their games so we can shuffle you and your 8 year old with a greater than 140 IQ into the game? Also, we had ZERO empty rooms. It was politely explained to you that we didn't have enough labor to provide service to you.

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